Gorgias review
AI helpdesk for e-commerce
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Our verdict
Gorgias is a helpdesk built for e-commerce with AI Agent for automation, order actions and cross-channel inbox.
ToolHund Score: 64/100 · Best for: Shopify and BigCommerce stores automating order and product questions.
Skip it if: Non-e-commerce businesses.
Independently reviewed by ToolHund editors · Last verified 2026-07-26. How we score →
- AI Agent
- Strong fit for shopify and bigcommerce stores automating order and product questions.
- Transparent, published pricing
- Advanced features may require a higher tier
- Output quality varies with prompt skill
- Limited offline use — internet required
Who should choose Gorgias?
Shopify and BigCommerce stores automating order and product questions. The strongest fit is a buyer who will use Gorgias regularly for support work rather than as an occasional experiment.
Gorgias earns its place in a workflow when AI Agent, Order actions, Shopify/BigCommerce remove a repeated manual step. Because pricing starts at Starter from $10/mo, test it against a specific recurring task before subscribing.
A practical three-step test
- STEP 1Run one real support task from your current workflow in Gorgias.
- STEP 2Check whether AI Agent produces an output you can use without substantial rework.
- STEP 3Compare the result and time saved with at least one alternative before choosing a paid plan.
Pricing
Buying checklist
- Use-case fit: Shopify and BigCommerce stores automating order and product questions.
- Core capabilities: AI Agent, Order actions, Shopify/BigCommerce
- Current listed pricing: Starter from $10/mo
- Reason to skip: Non-e-commerce businesses.
Gorgias is most compelling for shopify and bigcommerce stores automating order and product questions. Use the shortest available trial or billing period to validate the fit before making a longer commitment.
Features
- AI Agent
- Order actions
- Shopify/BigCommerce
- Multi-channel inbox
Gorgias vs top alternatives
| Tool | ToolHund Score | Pricing | Free tier | Rating |
|---|---|---|---|---|
| Gorgias | 64/100 | Starter from $10/mo | No | 4.7/5 |
| Fin by Intercom | 64/100 | $0.99 per resolution (on Intercom) | No | 4.7/5 |
| Zendesk AI | 63/100 | Add-on to Zendesk Suite plans | No | 4.6/5 |
| Tidio (Lyro) | 67/100 | Free · Starter from $29/mo | Yes | 4.7/5 |
Gorgias FAQ
AI helpdesk for e-commerce Gorgias is a helpdesk built for e-commerce with AI Agent for automation, order actions and cross-channel inbox.
Gorgias is a paid tool. Current pricing: Starter from $10/mo.
Gorgias pricing: Starter from $10/mo. See the ToolHund review for plan details and value analysis.
Shopify and BigCommerce stores automating order and product questions..
The closest alternatives in the Support category are Fin by Intercom, Zendesk AI, Tidio (Lyro).
Gorgias scores 64/100 on the ToolHund rubric, which weighs capability, pricing honesty, traction and ecosystem.